General conditions of sale
These General Conditions of Sale govern the sales of items on the website http://uk.longchamp.com by:
LES BOUTIQUES LONGCHAMP Company, S.A.S. with capital of 1.858.000 euros, whose registered office is at 404, Rue Saint Honoré, 75001 PARIS, represented by JEAN CASSEGRAIN Company, acting in its capacity as President, itself represented by its President Mr Philippe Cassegrain, and registered in the Companies’ Register under number 334 502 655 PARIS. Intracommunity VAT number: FR 06 334 502 655.
The sale of LONGCHAMP articles on this site is available in English.
The fact of placing an order implies full and entire acceptance of these General Conditions of Sale which may be accessed at any time on the website, especially when registering the order. We invite you to print a copy of the Conditions to be kept for your future reference. Unless otherwise proven, the data that we record constitute proof of the transactions and the date thereof.
General Conditions of Sale form the sole agreement between the parties and prevail over any other document. They may be modified at any time. The new General Conditions of Sale will apply to any order placed after they have been posted on the website.
Orders placed on the website are for private individuals legally capable of entering into a binding contract (aged 18 or more) and companies who are “final buyers” other than for their resale. The resale of LONGCHAMP items is strictly forbidden by those who plan to sell as a business activity.
For all information, questions, advice or follow-up of your order, our E-shopping Customer Service is at your disposal:
By letter at the following address:
SAS LES BOUTIQUES LONGCHAMP – E-shopping Customer Service
404 rue Saint Honoré - 75001 PARIS – FRANCE
By electronic mail:
By Phone +44 (0) 20 7493 8500 (standard rates apply)
Monday through Friday from 9 a.m. to 6 p.m., on Saturday from 9 a.m. to 4 p.m.
Be careful: For personalized items, you have no option to claim a right of withdrawal. For collection items, you have fourteen (14) days as from the day you received your order to claim your right of withdrawal, without any penalties and indication of reasons.
ARTICLE 1 – TWO KIND OF ITEMS ARE OFFERED FOR SALE ON OUR WEBSITE
- A choice of collection items from traditional and new ranges of the LONGCHAMP brand;
- Personalized items on sale designed and manufactured to your specifications within the sole limit of the choices offered.
The offer of items are made to the extent of the stock available. Upon placing an order, you are advised of the availability of items.
ARTICLE 2 – THE UNIT PRICES OF THE ITEMS AND THE TOTAL AMOUNT OF THE ORDER
Prices are VAT-Inclusive (VAT rate effective on the date of registration of the order), with the exception of shipping costs. Prices are indicated in Pounds.
Prices may be changed at any time, it being understood that the items are invoiced and therefore payable on the basis of the price in force at the time of ordering.
The total amount of the order you intend to place appears on the « Order Review » screen of your order, and includes the following information:
prices (VAT included) of items
ARTICLE 3 – ORDER
All orders are limited per person and per thirty (30) calendar days:
- 5 personalized items,
- 5 collection items,
for a maximum total amount of two thousand (2.000) pounds VAT included (shipping costs excluded).
The processing of an order is subject to compliance with the following phases:
STEP 1: Choice of item(s):
• For collection items: selection of the colours
• For personalized items: selection of the model, then personalisation of the article in several steps in the order of your choice:
o Personalized canvas Le Pliage items: selection of the length of the handles, choice of colours and selection of possible options.
o Personalized leather Le Pliage items: choice of colours and selection of possible options.
Access to Step 2 takes place by clicking on the button ‘ADD’.
STEP 2: Access to ‘BASKET’:
• Choice of the gift option and addition of a personal message.
• Indication of the carrier (UPS)
Access to Step 3 takes places by clicking on the button “ORDER”
STEP 3: Validation of the order in 3 stages:
1. Identification : creation of your customer account or authentication through an existing customer account
2. Summary of the order:
o Banking and postal information:
filling in of delivery and billing addresses;
filling in of banking data or indication of payment by means of a Paypal account.
o Viewing the record of your order:
articles ordered and total amount of the order;
indication of the carrier and of the delivery time
At that stage, you can verify your data entered when you process your order and, if necessary, correct them.
o Acceptance of the General Conditions of Sale.
o Definitive validation of the order by clicking on the button “CONFIRM PAYMENT”
3. Order Confirmation:
o Receipt of an electronic printable mail of confirmation deemed to be the purchase order confirmation also containing this General Conditions of Sale, the E-Shopping Customer Service contact, information on the right of withdrawal, and the cancellation form.
o Receipt of an electronic mail confirming the shipment of the order upon the occurrence thereof.
The invoice shall be attached to your order dispatch confirmation email.
For personalized items, you have twenty four (24) hours since you place your order to make any changes relating to the features of the items (colours, choice of metal buckles, etc.), as long as these changes do not lead to any change in the price. To do this, please contact the E-shopping Customer Service at: firstname.lastname@example.org.
We reserve the right not to honor an order abnormal or carried out insincerely, as well as for any other legitimate reasons.
ARTICLE 4 – PAYMENT
Payment of your purchases is made exclusively by bank card or by means of a PayPal account upon the placement of your order (Carte Bleue, Visa, Eurocard/Mastercard, American express).
Your bank card or your PayPal account is debited no later than six (6) days after the placement of your order, in the currency thereof.
You may make your purchases in complete safety. The bank details that you transmit on line to a registered bank are confidential and carried out in a secured environment (SSL protocol).
Payment card numbers are not conserved on our site, but on a banking establishment’s secure site.
In the framework of payments made by electronic way and in order to prevent fraudulent use of form of payment on Internet, we are completing a check of the accuracy of the information entered by you when you placed your order.
Therefore we are currently checking that the bank card address and invoice address match each other.
We also reserve the right to request additional documents (photocopy of ID document, proof of address...) to confirm your purchase and send your order. Such requests will be made by e-mail or by telephone:
- For an order with a delivery address different from the billing address;
- For new clients;
- For an order exceeding two hundred (200) pounds.
We remain the owners of the items sold until the complete payment of the price, including VAT and delivery charges.
ARTICLE 5 –DELIVERY
5.1. PLACE OF DELIVERY
The items offered for sale are delivered only in United Kingdom. Please note that we will not deliver to the following destinations: Ascension islands (St Helena), Anguilla, British Virgin Islands (Tortola), British Indies (Chagos), Gibraltar, Guernsey, Jersey, Falklands islands, Montserrat, and Pitcairn. Deliveries are made at the address indicated upon placement of the order.
We will do not deliver to an approved LONGCHAMP retail outlet, a LONGCHAMP boutique, a hotel, a post box, or carrying the indication « Postal Sector ».
For information, and for the sake of efficiency, the data provided are analysed by Cybersource.
The items are covered by our insurance up to their delivery. They will be at your risk from the time of delivery.
Deliveries are made by UPS, from Monday to Wednesday.
5.2. DELIVERY – SHIPPING COSTS
Shipping costs are indicated in the “Order Review”, step 3 of the ordering process, and depend on the total amount of your order, determined as follow:
Total amount (VAT included) of the order Amount of shipping costs
from 0,00 £ to 100,00 £ 9,00 £
More than 100,00 £ 12,00 £
5.3. DELIVERY – SCHEDULE
The delivery time appears at step 2 “Summary of the order” of phase 3 of the order process. Unless other delivery schedules are indicated because of the vacation periods, the delivery will be made within:
- 4 to 6 working days from placement of the order for collection items,
- 2 to 3 weeks from placement of the order for personalized items.
If you have not received your order within the period indicated
You haven’t received the shipment confirmation email but the guideline delivery date shown on your order confirmation email has passed:
Please contact the E-shopping Customer Service at: email@example.com
If you do not receive delivery within the specified time:
You may request (by registered letter with an acknowledgement of receipt, or in writing on another durable medium) delivery within a reasonable additional time.
If we fail to deliver within that time, the sale, if you so desire, may be cancelled (by registered letter with an acknowledgement of receipt, or in writing on another durable medium).
The sale will be deemed to be cancelled upon our receipt of the registered letter or the written statement giving us notice of cancellation of the order, unless delivery has been made in the meantime.
You will receive a refund of all the amounts you have paid (including the transport cost paid at the time of the order for the article (s) involved) within fourteen (14) days of the date on which notice of cancellation of the order is received.
5.4. DELIVERY – RECEPTION
To avoid any complications regarding the receipt of your parcel, please read the following information carefully:
UPS will hand over the parcel in exchange for the recipient’s signature. This must be an adult who has reached the legal age of majority in the country in which the parcel is received.
If you receive a note saying that UPS called to deliver, contact them immediately to arrange a new delivery date. UPS will make three (3) delivery attempts. If nobody takes delivery of the parcel, UPS will return the parcel within five (5) days. If the address is incorrect, the parcel will be systematically returned.
Upon receipt of your order, systematically verify the condition of your package, the proper condition of the item ordered and its conformity with the order.
- If you see that your package or item is damaged, we recommend that you specify any such damage on the carrier’s delivery form, and immediately contact our E-shopping Customer Service: firstname.lastname@example.org. Please for keeping as well the UPS packaging.
In your message, do not forget to indicate the damage observed (damp, punctured or opened package, etc.). In any event, you have three (3) days, holidays excluded, from receipt of your package within which to notify the carrier by extrajudicial document or registered letter of your possible reservations.
- If the item (s) does (do) not correspond to your order, you may return it (them) pursuant to the « Return » and “Guarantees” procedures set forth below.
ARTICLE 6 – RETURN – RIGHT OF WITHDRAWAL
In addition to the cases of return specified in articles 5.3. (Delay of delivery), and 8.1. (Legal guarantees), you can exercise your right of withdrawal under the following conditions:
6.1. PERSONALIZED ITEMS
Considering the unique and personalized nature of the item, the latter may not be returned or exchanged.
As a result, you have no option to claim any right of withdrawal. We therefore recommend that you give the time and attention required for designing your item.
6.2. COLLECTION ITEMS
You have fourteen (14) days following receipt of your article (s) within which to cancel your order (if the order is for several articles delivered separately, this period of time runs as of receipt of the last article).
To that end, you simply send us, prior to this deadline, the cancellation form enclosed with the email confirming the order, or any other unambiguous statement expressing your intention to cancel.
In that regard, you may contact the E-shopping Customer Service by email: email@example.com.
You then must return your article within fourteen (14) days following receipt of your decision to cancel, by using the pre-filled out and prepaid return label that will be sent to you by email.
After reception of this document, please contact UPS in order to have an appointment (UPS will come to remove at home the parcel). Be careful: Please do not wait to contact UPS, the Return Label must be used within two (2) weeks as from its reception.
We shall refund you the total amount paid when ordering, namely:
- the item(s) you have returned to us,
- the postage costs relating to this item (outgoing), in accordance with the fee schedule under Article 5.2. hereof.
Please note, you remain liable for the return postage costs paid by us (see above: pre-completed, prepaid return label), therefore these shall be deducted from the total refund amount.
In other words, the refund amount will be equal to the price of your item(s).
Refund amount = price of the item(s) returned
+ outgoing postage costs paid by the consumer
– return postage costs paid by LONGCHAMP
The refund will be made by using the same means of payment as that which was used for the initial transaction, as promptly as possible and, in any event, within fourteen (14) days following the date on which we have been informed of your decision to cancel.
However, we reserve the right to defer the refund until receipt of the article(s) or until you have given us proof of shipment of said article (s), whichever of the two is the earliest.
In any event, make sure that you return your item complete (notice, accessories…) and in its original condition, with the packaging and the copy of your invoice. Items that are returned incomplete, spoiled, damaged or stained will not be accepted.
ARTICLE 7 – EXCHANGE
7.1. PERSONALIZED ITEMS
Considering the unique and personalized nature of the item, the latter may not be exchanged.
7.2. COLLECTION ITEMS
Collection items may be exchanged only in LONGCHAMP Boutiques located in United Kingdom (With the exception of the LONGCHAMP Boutique located in Bicester) and in some LONGCHAMP outlets located in the United Kingdom at Harrods, John Lexis and Fenwick.
Collection items are exchanged only for other collection items of the same or superior value.
Consequently, no refund will be made within the framework of the exchange process. If you wish to exchange your collection item with another collection item of a superior value, you will have to pay the difference between this new item value and the item value that you had ordered.
Until the end of the current season, no specific time is required for collection items of the collection of the current season (Spring/Summer collection from January to beginning of July, and Autumn/Winter collection from July to beginning of January).
For collection items of previous collection, you have thirty (30) days from receipt of your order within which to make the exchange.
Items to be exchanged must be returned complete (notice, accessories …) in their original condition, with the packaging and the copy of the invoice. Any item returned incomplete, spoiled, damaged or stained will not be exchanged.
ARTICLE 8 – GUARANTEES – AFTER-SALES SERVICE – LIABILITY
The articles offered comply with the applicable regulations. They benefit from LONGCHAMP’s expertise and quality, as well as from the legal guarantees.
If you intend to exercise the legal guarantees, we recommend that you immediately contact our E-shopping Customer Service: firstname.lastname@example.org which will indicate to you after verification, the procedure to follow.
You have a period of six (6) years to invoke the legal guarantees following delivery of the items.
During the thirty (30) day period after delivery of the items, you have a "short-term right to reject" in case of defective item. In that case, you have the right to reject the items and claim a full refund. We will be responsible for the reasonable return cost of the items (i.e. any reasonable costs incurred in returning items via any agreed ordinary postal / courier method), unless if:
• you purchase and receive items in a store, and you return the items to the same store
You may instead claim a repair or replacement. This is not limited to thirty (30) days, and where the thirty (30) day period for the "short-term right to reject" has ended, you may still exercise this remedy instead.
If you exercise your right to repair or replacement but the first attempt at repair/ replacement is still defective or non-compliant, or a repair/replacement is not possible, then you have a right to a "final right to reject", which entitles to return the items and claim a refund or keep the items but claim a price reduction in relation to the defect.
If the final right to reject is exercised more than six (6) months after delivery of the items, then it may be possible for LONGCHAMP to deduct an amount from the refund to take account of the use from which you have already benefited.
Any non-conformity and defects which becomes apparent within six (6) months following delivery shall be presumed to have existed at the time of delivery. Therefore, you are not required to prove the existence of a non-conformity or a defect that has appeared during this period.
8.2. AFTER-SALES SERVICE
LONGCHAMP After-Sales Service is responsible for wear repairs of your items, and for repairs covered by Legal Guarantees.
To enter in contact with our After-Sales Service, we recommend that you contact us, by preference, by electronic mail: email@example.com.
Your item will be sent to our workshops, where an appropriate decision will be taken:
- In case of manufacturing defect that has been observed and validated by our workshops, we repair free of charge your item or we replace it by a new item of an equivalent value.
- For worn items, the repair is paying (the price list for the most common repairs is available in all Longchamp retail outlets). We will propose you an estimate if the damage results from your fact or the fact of a third party.
- Your item will not be repaired if it is too worn. It will be thus returned to you in its condition.
We are not liable for a possible difference in colour between “the screen and reality”, for the wording of the chosen personal message accompanying your gift and any consequences thereof, for the customisation choices made on the item that are not suitable, even if it is a gift.
Furthermore, we may not be considered liable or deficient with regard to any delay or non-fulfilment arising out of the occurrence of a case of « force majeure ».
Finally, please note that we may not be held liable for any order placed by a minor whose parents may or may not have authorised the order.
ARTICLE 9 – DOCUMENT CONSERVATION
For all orders over one hundred twenty (120) Euros VAT included, we undertake to keep the documents relating to the transaction for a period of ten (10) consecutive years. We guarantee your access to them at any time, on simple request.
ARTICLE 10 – PERSONAL DATA
The personal data collected are necessary for the processing of your order and at no time are they intended to be sold, marketed or let to third parties.
These data may also be used for statistical purposes, market analysis and following up the customer relationship.
If you choose to subscribe to our sales offers, we may send you promotional offers, invitations to events or any news about the LONGCHAMP brand by e-mail, SMS or telephone, depending on the media you have chosen.
Your personal data are collected on behalf of the company LONGCHAMP SAS, in its capacity of processing manager. These data may also be communicated to other LONGCHAMP Group companies and to its service providers situated in the European Economic Area.
Given the international standing of the LONGCHAMP Group and to optimise the quality of our service, your personal data may be transferred outside the European Economic Area. However, LONGCHAMP guarantees having taken the necessary measures to ensure a sufficient level of protection for privacy and freedom enabling a safe transfer of your data.
Your data may also be transferred to the LONGCHAMP boutique franchises for the commercial and promotional management of their sales outlets.
In all cases, the data collected are strictly confidential and protected to avoid their being deformed, damaged or accessed by non-authorised persons.
Moreover, LONGCHAMP undertakes not to conserve your personal data for longer than is strictly necessary for the purposes detailed above
In compliance with the amended French “Data Protection” law n°78-17 of 6 January 1978, you have a right of access, rectification, suppression, opposition and transferability of the personal data concerning you, which you can exercise by contacting LONGCHAMP SAS, 12 rue Saint-Florentin 75001 Paris, attaching imperatively a copy of your identity card or passport to your request, or by using our on-line contact form available on the Longchamp.com website.
ARTICLE 11 – INTELLECTUAL PROPERTY
Intellectual property rights covering the site and all connected elements (brand, models, royalties, domain names...) are subject to property or usage rights exclusively reserved for LONGCHAMP. Any attempt to copy or reproduce part of, or the entire site - without express prior permission from LONGCHAMP - is strictly forbidden, unless for personal and private use and excluding any commercial actions whatsoever.
ARTICLE 12 – APPLICABLE LAW – DISPUTES
These General Conditions of Sale, the order and all actions that arise out of them are governed by English Law.
In the event of a dispute, we invite you to first contact our Online Customer Service at: firstname.lastname@example.org
Should the dispute fails to be settled amicably with our Online Customer Service, you may initiate conventional mediation proceedings or any other dispute resolution method.
To that extent, you may settle the dispute through the European Commission's Online Dispute Resolution platform (https://webgate.ec.europa.eu/odr).
In the event of a dispute, and if this cannot be settled amicably, the English courts have sole jurisdiction.