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Return Policy

You have fourteen (14) calendar days as from the day you received your order to claim your right of withdrawal.
To that end, you simply contact the E-shopping Customer Service by phone (+44 (0) 20 7493 8500) or by electronic mail The latter, after validation, will give you a return number to indicate on the Return Form enclosed with your package.
You will then receive by electronic mail a pre-filled out Return Label. After reception of this document, please contact UPS in order to have an appointment (UPS will come to remove at home the parcel). Be careful: Please do not wait to contact UPS, the Return Label must be used within 2 weeks as from its reception.
We commit to refund to you the price of the returned item as well as the shipping costs (one way) related thereto, according to the price list specified in article 5.1 of these General Conditions of Sale.
Only the cost of return remains your responsibility.
Therefore, the cost of transport for return of your item that you advanced will be deducted from the total amount of your refund.
The refund is made by credit to the bank account that was used for payment of the order, as soon as possible and no more than thirty days after the date you have exercised your right.
Considering the unique and personal nature of the item, the latter may not be returned or exchanged.
As a result, you have no option to claim any right of withdrawal. We therefore recommend that you give the time and attention required for designing your item.

Delivery Info

Shipping costs are indicated in the “Order Review”, step 3 of the ordering process, and depend on the total amount of your order, determined as follow:

Total amount (VAT included) of the order

Amount of shipping costs:
- from 0,00 £ to 100,00 = £ 9,00 £
- More than 100,00 = £ 12,00 £

The date scheduled for delivery appears at step 2 ‘Basket” of the order process. Unless other delivery schedules are indicated because of the vacation periods, the delivery will be made within:

-       4 to 6 working days from placement of the order for collection items,
-       2 to 3 weeks from placement of the order for personalized items.

The items offered for sale are delivered only in United Kingdom. Please note that we will not deliver to the following destinations: Ascension islands (St Helena), Anguilla, British Virgin Islands (Tortola), British Indies (Chagos), Gibraltar, Guernsey, Jersey, Falklands islands, Montserrat, and Pitcairn. Deliveries are made at the address indicated upon placement of the order.  We will do not deliver to an approved LONGCHAMP retail outlet, a LONGCHAMP boutique, a post box, or carrying the indication « Postal Sector ».

For information, and for the sake of efficiency, the data provided are analysed by Cybersource.

The items are covered by our insurance up to their delivery. They will be at your risk from the time of delivery.

Deliveries are made by UPS, from Monday to Wednesday.

Secure Payment

Payment of your purchases is made exclusively by bank card upon the placement of your order (Carte Bleue, Visa, Eurocard/Mastercard).

Your bank card is debited no later than six (6) days after the placement of your order, in the currency thereof.

You may make your purchases in complete safety. The bank details that you transmit on line to a registered bank are confidential and carried out in a secured environment (SSL protocol).

Payment card numbers are not conserved on our site, but on a banking establishment’s secure site.

In the framework of payments made by electronic way and in order to prevent fraudulent use of form of payment on Internet, we are completing a check of the accuracy of the information entered by you when you placed your order.

Therefore we are currently checking that the bank card address and invoice address match each other.

We also reserve the right to request additional documents (photocopy of ID document, proof of address...) to confirm your purchase and send your order. Such requests will be made by e-mail or by telephone:

- For an order with a delivery address different from the billing address;
- For new clients;
- For an order exceeding 200 pounds.

We remain the owners of the items sold until the complete payment of the price, including VAT and delivery charges.

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