Frequently Asked Questions
What are the shipping options ?
The items offered for sale are delivered only in United Kingdom. Please note that we will not deliver to the following destinations: Ascension islands (St Helena), Anguilla, British Virgin Islands (Tortola), British Indies (Chagos), Gibraltar, Guernsey, Jersey, Falklands islands, Montserrat, and Pitcairn. Deliveries are made at the address indicated upon placement of the order.
We will do not deliver to an approved LONGCHAMP retail outlet, a LONGCHAMP boutique, a hotel, a post box, or carrying the indication « Postal Sector ».
For information, and for the sake of efficiency, the data provided are analysed by Cybersource.
The items are covered by our insurance up to their delivery. They will be at your risk from the time of delivery.
Deliveries are made by UPS, from Monday to Friday.
Shipping costs are indicated in the “Order Review”, step 3 of the ordering process, and depend on the total amount of your order, determined as follow:
Amount of shipping costs:
- from 0,00 £ to 100,00 = £ 9,00 £
- More than 100,00 = £ 12,00 £
The date scheduled for delivery appears at step 2 ‘Basket” of the order process. Unless other delivery schedules are indicated because of the vacation periods, the delivery will be made within:
- 4 to 6 working days from placement of the order for collection items,
- 2 to 3 weeks from placement of the order for personalized items.