Frequently Asked Questions

Payment

How do I pay for my order online?

Payment of your purchases is made exclusively by bank card account upon the placement of your order (Carte Bleue, Visa, Eurocard/Mastercard, American express).

Your bank card is debited no later than six (6) days after the placement of your order, in the currency thereof.

You may make your purchases in complete safety. The bank details that you transmit on line to a registered bank are confidential and carried out in a secured environment (SSL protocol).

Payment card numbers are not conserved on our site, but on a banking establishment’s secure site.

In the framework of payments made by electronic way and in order to prevent fraudulent use of form of payment on Internet, we are completing a check of the accuracy of the information entered by you when you placed your order.

Therefore we are currently checking that the bank card address and invoice address match each other.

We also reserve the right to request additional documents (photocopy of ID document, proof of address...) to confirm your purchase and send your order. Such requests will be made by e-mail or by telephone:

- For an order with a delivery address different from the billing address;

- For new clients;

- For an order exceeding 200 pounds.

We remain the owners of the items sold until the complete payment of the price, including VAT and delivery charges.

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