Frequently Asked Questions

General questions

Is it possible offer an article as a gift?

Depending on the size of your article, Longchamp offers complimentary gift wrapping tied with our signature ribbon. Simply check the appropriate box when completing your order.

You can enclose a gift message upon request with your purchase.
When completing your order, please type your message in the appropriate box provided (330 characters maximum). We will print your message on a special card, and we will send it out with your gift. There is a limit of one gift message per order.

NB: Longchamp cannot be responsible for the wording of personal messages accompanying your gift and the possible consequences thereof.

How can I go about ordering products for use as business gifts?

If you're interested in buying a large number of items for a company, or other organization, we ask you to contact our Business Gift Department to specify your needs (quantity,delay, product reference). They will get back to you as soon as possible about your request.

Is it possible to have a personalized bag including other options to those proposed by the website?

It is not possible to personalize other items that are not in the Le Pliage Personalized Section of the website. Nonetheless, there are more than 4000 possible combinations available to you.

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