Frequently Asked Questions

Repairs

How do I request to have my Longchamp purchase repaired?

LONGCHAMP After-Sales Service is responsible for wear repairs of your items, and for repairs covered by Legal Guarantees and the Longchamp guarantee.

To enter in contact with our After-Sales Service, we recommend that you contact us, by preference, by email: customer.service@longchamp.com

The defective item will need to be brought to an approved point of sale and they will send the request to our workshops, where an appropriate decision will be taken. 
>  In case of manufacturing defect that has been observed and validated by our workshops, we repair free of charge your item or we replace it by a new item of an equivalent value. 
 
>  For worn items, the repair is paying (the price list for the most common repairs is available in all Longchamp retail outlets). We will propose you an estimate if the damage results from your fact or the fact of a third party. 
 
>  Your item will not be repaired if it is too worn. It will be thus returned to you in its condition.

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